TRACY BLACK HAIR SUITE (TBHS) uses DHL, UPS, and United States Postal Service (USPS) for shipping. Processing times vary depending on the product and shipping option.

Domestic and International shipping is available.

Please allow 2-3 business days from the receipt of payment for your order to be processed, and 3-4 business days following for your order to be shipped, excluding holidays.

Customized orders may require additional time. Please refer to the estimated delivery time of your product when ordering.

Shipping confirmation and package tracking information is available via email as soon as you order is shipped.

PLEASE NOTE: 

TBHS does not guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time, additional time is needed for customization, and the distance of the shipping address. 

TBHS is not responsible for lost or stolen packages, or any unexpected shipping delays caused by circumstances related to the courier service. We strongly recommend obtaining insurance for the delivery of your beautiful new hair when choosing shipping options at checkout.

 

ALL SALES ARE FINAL!!

OUR VERY STRICT QUALITY CONTROL PROCESS ALLOWS US TO GUARANTEE THAT YOU RECEIVE ONLY THE BEST QUALITY RAW INDIAN HAIR, VIRGIN HUMAN HAIR, AND GLUELESS WIGS AVAILABLE.

PLEASE THOROUGHLY INSPECT YOUR HAIR IMMEDIATELY BEFORE INSTALLATION OR USE, AND CONTACT US AT (info@tracyblackhair.com) WITHIN 3 BUSINESS DAYS SHOULD YOU HAVE ANY CONCERNS REGARDING YOUR ORDER.

EXCHANGES ONLY/NO CANCELLATIONS/NO REFUNDS/NO EXCEPTIONS.

WE ACCEPT EXCHANGES ONLY WITHIN 3 DAYS OF RECEIVING YOUR ORDER.

*ALL ITEMS MUST BE IN ORIGINAL CONDITION; NOT USED, NOT WASHED, NOT FINGER COMBED, TAGS ATTACHED, AND IN ORIGINAL TBHS PACKAGING.

*EXCHANGES ARE SUBJECT TO A 20% RESTOCKING FEE WHICH DOES NOT INCLUDE RETURN SHIPPING AND RESHIPPING FEES.

FINAL SALE ITEMS ARE NOT ELIGIBLE FOR EXCHANGE!!

CUSTOM WIGS ARE NOT ELIGIBLE FOR EXCHANGE!!

TBHS RESERVES THE RIGHT TO DENY ANY REFUND/EXCHANGE.

EMAIL info@tracyblackhair.com FOR FURTHER INFORMATION.